Home Collection Service

How to become our Business Partner

• Prospective Business partner should have 250-300 square feet place that may be owned/rented / or on lease at a prominent location with paper proof.
• The place should be on the ground floor that should have a proper place for branding & toilet provision.
• The minimum investment per centre can go up to 2.5-5 Lakhs INR.

Eligibility Criteria

• Prospective partner should be skilled in terms of Business.
• A certified Healthcare professional.

Job Description

• Planning, organising and controlling pharmaceutical inventory so that it can contribute to the profitability of the business.
• Minimize the amount invested in inventory and the procurement and carrying cost while balancing demand and supply.
• Vendor Management: Identify and negotiate with the vendor as per the requirement.
• Purchase Management: Defining the EOQ, reorder level and placing order ensuring balance between demand and supply there are no shrinkage of goods.
• Inventory Management: Ensure efficiency in managing the inventory balancing the acquisition, procurement, carrying, and stock out costs.
• MIS Reporting: Preparing and presenting reports at given frequency for effective decision making.

Job Type: Full-time

Location: Jaipur

Pay Scale: 30,000.00 to 45,000.00/month

Job Description

Front Office Management:

• Greeting customers and giving medicines with clear instructions and correct labelling to the patient/customer.
• Provides clear, understandable instructions to customers/ patients in language known to patients about the drugs or product.

Inventory Management:

• Manage the inventory at the store.
• Send timely requisitions to the central warehouse.
• Repacks drugs for prompt distribution and dispensing.
• Ensuring no shrinkages and wastage of goods.

Management of the store:

• Compiles with standard operating procedures for storage, recording, requisitions, and dispensation of drugs.
• Maintains housekeeping and general cleanliness of the store.

Qualification:

• B. Pharma, D. Pharma with relevant experience of 2-4 years in retail pharmaceutical industry.

Job Type: Full-time

Location: Jaipur

Pay Scale: 20,000/month

Job Description

Technical:

• Assessing patients and their clinical requirements to determine appropriate Phlebotomy or radiographic techniques.
• Manages pre-analytical laboratory operations (Pathology – Sample Collection or Radiology examinations), with responsibility for the quality and quantity of the work, proper maintenance of laboratory conditions, safety procedures, equipment, instruments and supplies, files and records.
• Manage samples collection and transportation process with integrity and as per SOPs
• Ensure complete product knowledge, including test menu, rate, packages, and all technical insights to be informed to customers.

Collection Centers - Operations:

• Accountable for day-to-day operational activities and services (includes but not limited to Pathology, Radiology, Pharmacy, Dietetics, etc.) and ensure seamless operations of Branch and assist Branch Head with managerial and administrative functions
• Manage customer satisfaction and feedback ratings to be achieved as per given standards.
• Manage financial responsibilities of branch which includes discounts, dues, corporate billings, etc.
• Manage inventories and coordinate with other departments as per schedule.

Business Development:

• Manage operational plans to achieve the targeted growth in sales and profit with quality customer-service standards. Ensure target of branch - business and customer wise achievement
• Effective promotion of cards and packages to customers.

Customer Service:

• Manage the operations of the customer service at Branch outlets to ensure their services meet and exceed the expectation of customers.
• Resolve service-related problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.

Quality Control and Documentation:

• Observing and maintaining contact with patients during their waiting, examination and post-examination stay in the Radiology department; taking responsibility for radiation safety in your work area including checking equipment for malfunctions/errors, managing referrals to ensure patients receive a radiation dose as low as reasonably possible and safely supervising visiting staff and patients in radiation work areas; paying close attention to detail, to prevent errors and completing documentation quickly and accurately.
• Work in compliance with company policies and appropriate regulations. NABL compliances to maintained and reported for branch.
• Secure and manage database of clients/patients in accordance with company rules and regulations. 
• Participate in monthly internal compliance (NABL) audits of Branches with applicable procedures and techniques in coordination with Quality Manager. Verify adherence to company policies, procedures, and regulations, at various levels at the branches.
• Participate/contribute to the training, education on quality and compliance policy and practices

Job Type: Full-time

Location: Jaipur, Sikar, Kotputli and Bhilwara

Pay Scale: 14,000 to 20,000 per month

Job Description

Technical:

• Organize technical work of department and perform duties as per Laboratory rules and regulations. Conducting and supporting scientific investigations and experiments.
• Maintains quality work and results by running standards & controls, verifying equipment function, calibration, monitoring quality control measures and protocols
• Manage and execute analytical laboratory operations with responsibility for the quality and quantity of the work, proper maintenance of laboratory conditions, safety procedures, equipment, instruments and supplies, files and records.

Department - Operations:

• Accountable for day-to-day operational activities and services and ensure seamless operations of Department and assist Department Head with managerial and administrative functions.
• Follow established procedures as per Laboratory rules and regulations.
• Operates and maintains equipment, calibration, recognizes equipment malfunction, troubleshoots and repairs as necessary.
• Manage inventories and coordinate with other departments as per schedule.

Quality Control and Documentation:

• Document information by maintaining daily logs and equipment records including but not limited to QC, abnormal values, etc.
• Evaluation of test results, reporting of findings and record the results for documentation purpose. Secure and maintain Laboratory Information System and NABL compliances.
• Work in compliance with company policies and appropriate regulations. NABL compliances to maintained and reported for Department.
• Participate in internal compliance audits of Department with applicable procedures and techniques in coordination with Quality Manager. Verify adherence to company policies, procedures, and regulations, at various levels at the Department.
• Participate/contribute to the training, education on quality and compliance policy and practices

Job Type: Full-time

Location: Jaipur, Sikar, Kotputli and Bhilwara

Pay Scale: 14,000 to 20,000 per month

Job Description

Business Development:

• Identifies business opportunities by identifying customers/clients and researching and analysing sales options. Visit potential customers for new business development.
• Responsible for generating business from current customers including but not limited to Doctors, Nursing Homes, Hospitals across Jaipur by visits, conducting activities, etc.
• Promoting specialized testing: Market, and generate volumes from doctors and hospital by promoting specialized products.
• Develop, maintain and execute a territory plan and work as per the sales strategy and achieve targets as given by the Manager. 

Customer Relationship Management:

• Understand customer needs and develop plans to address their needs.
• Develop and maintain relationships with existing customers to build a reputation for excellent service and generate repeat business.
• Work with marketing and operations team to maintain a customer-oriented service delivery with a focus on activities that create lifetime customers.

Reporting & Documentation:

• Record sales and other information and report the same to the Manager.
• Prepare monthly reports on the performance, draw variances comparing the targets and real sales, and present it to the Manager. 

Training & Self Development:

• Maintains professional and technical knowledge by attending workshops; trainings and other meetings arranged by organization from time to time.

Job Type: Full-time

Location: Jaipur, Sikar and Bhilwara

Pay Scale: 20,000 to 35,000 per month

Job Description

• Answer calls professionally to provide information about products and services. Ensure complete product knowledge, including test menu, rate, packages, and all technical insights to be informed to customers.
• Keep records of customer interactions, details of inquiries, complaints, and comments, as well as actions taken. 
• Manage day to day operational activities of Call Center, with responsibility for the quality and quantity of the work and ensure seamless operations.
• Develop and implement the customer care activities to achieve the targeted growth in sales and profit with quality customer-service standards.
• Refer unresolved customer grievances or special requests to concern person. 
• To analyze records of customer inquiries, service requests and complaints to identify trends. Research and compilation related work to study current status of customer care department.
• Preparing reports on the activities of the Customer Care department or team.
• Rendering administrative support to other members of the customer care department.
• Responsible for creating and managing the various reports/ dashboard/ database related to Operations Department.

Job Type: Full-time

Location: Jaipur

Pay Scale: 14,000 to 20,000 per month

Job Description

• Front Office management: Focus on customer satisfaction, well skilled with LIMS and MS offices and its applications.
• Greeting the customer: Welcome the customer with positive body language.
• Register patient on the software following procedures.
• Sample Collection: Ensure 100% NABL Compliance while collecting the sample of the patient.
• Assistance in procedures for BMD, audiometry and Spirometry.
• To perform ECG as and when required.
• To carry out the technical work assigned at collection center.
• Housekeeping: keep in check that the center is clean as per the prescribed standards.

Job Type: Full-time

Location: Jaipur

Pay Scale: 8,000 to 15,000/month